Privacy Policy

We collect the following categories of information:

• Account information. Full name, email address, and password, provided when you register for an account.
• Shipment details. Sender and receiver information, package details, service type, and related booking information, whether provided by a registered account holder or a guest.
• Guest booking email. The email address a guest provides at booking, used to send shipment updates and to match against a tracking number for guest invoice lookup.
• Contact and quote submissions. Name, email, and any message or shipment details you submit through the Contact page or the Calculate Rate quote request form.

We use the information above to:

• Create and maintain your account, and authenticate you when you log in.
• Process, track, and deliver shipments, and generate related invoices.
• Send shipment, invoice, and account related emails, including the ones described in our email notifications.
• Respond to messages sent through the Contact page and quote requests submitted through Calculate Rate.
• Maintain the security of the Service and prevent misuse, including of the guest tracking and invoice lookup features.

We rely on the following third-party services to operate Shiplane. Each processes a subset of the information above on our behalf, solely to provide the Service:

• Supabase. Provides our database, authentication, and file storage (for shipment documents).
• Resend. Sends our transactional email, including shipment updates, invoice notifications, and account related email such as password reset links.

Guest tracking access does not require any personal data at all, entering a valid tracking number is sufficient to see a shipment's status, and we do not require a name, email, or any other identifying information to use it.

Guest invoice lookup is more limited by design: it requires both the shipment tracking number and the exact email address used at booking. If the email does not match, we do not reveal whether the tracking number itself exists, this protects guests from having their booking information probed by someone who only has a tracking number.

We retain account, shipment, and invoice information for as long as your account is active and for a reasonable period afterward, to meet recordkeeping, accounting, and legal obligations. Guest shipment and invoice records are retained on the same basis, tied to the shipment rather than to an account. Contact and quote request submissions are retained long enough to respond to and, where relevant, follow up on the request.

You can request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated personal information, subject to what we are required to retain for legal, accounting, or dispute resolution purposes. To make any of these requests, contact us using the details in Section 9.

We use cookies only as needed to keep you signed in and to maintain your session while you use the Service. We do not use cookies for advertising or third-party tracking.

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify registered account holders.

Questions about this Privacy Policy, or requests related to your personal information, can be sent to us through the Contact page or by emailing [Support Email].